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APPSeCONNECT community provides a new way for integration super heros connect the external world. Join hands together to build a community of people to help each other, solve problems or share knowledge.

How to take backup of an issue occurred in live server

Sometimes with APPSeCONNECT, it is hard to predict what has happened in the server itself and you require to take snapshot of an issue and send it back to APPSeCONNECT support team for further investigation. In such a case, this article will help you in understanding the problem statement and also help you in uploading the required dumps to as to ensure getting better support from the product teams.

Symptoms

  • At a certain time, you are receiving “High CPU utilization” and the issue is continuous for a considerable amount of time (may be more than 5 – 10 minutes)
  • At a certain time, you are receiving “High memory consumed” and the issue is continuously increasing for at least last 1 hrs.
  • At a certain time, you see the program is getting crashed. Please exclude the issue with low storage in C drive as a valid symptom.
  • At a certain point of time, you see all the processes stopped working even though the APPSeCONNECT service is properly getting executed.

Cause

There are various application or environment related issue which could happen due to which these problem occurs. It is recommended if this occurred for the first time to restart the auto service and for consecutive occurrences use the following steps.

  1. Open “Task Manager”. To open, right click on the Task bar of windows and select Task Manager.
  2. Once you are in “Task manager ” screen, go to the Details Tab and right click on the executable.
  3. Once you create the dumps, it will give you an URL. Just copy the URL to a safe location.
  4. Open My Computer and go to : Program Files (x86)\Appseconnect.
  5. Double click on APPSeCONNECT.Uploader tool.
  6. When you open, the tool will give you an ID. Copy the Id and put it in safe location.
  7. Browse files and pick the “Dump” file just created.
  8. Also select db files or all the files needed.
  9. Finally upload.
  10. When upload is complete, ask your support with the ID you copied.

Conclusion

The tool will help in sharing files and libraries required to investigate any situation.

Thanks

About Abhishek SurVerifiedExpert

VP, Products at InSync Abhishek Sur has been a Microsoft MVP since 2011. He is currently working as a Product Head with Insync Tech-Fin Solutions Pvt Ltd. He has profound theoretical insight and years of hands-on experience in different .NET products and languages. Over the years, he has helped developers throughout the world with his experience and knowledge. He owns a Microsoft User Group in Kolkata named Kolkata Geeks and regularly organizes events and seminars in various places to spread .NET awareness. A renowned public speaker, voracious reader, and technology buff, Abhishek's main interest lies in exploring the new realms of .NET technology and coming up with priceless write-ups on the unexplored domains of .NET. He is associated with Microsoft's Insider list on WPF and C# and stays in touch with Product Group teams. He holds a Master's degree in Computer Application along with various other certificates to his credit. Abhishek is a freelance content producer, developer, and site administrator. His website www.abhisheksur.com guides both budding and experienced developers in understanding the details of languages and latest technologies. He has a huge fan following on social networks. You can reach him at books@abhisheksur.com, get online updates from his Facebook account, or follow him on Twitter @abhi2434.

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