Problem with high CPU utilization in server


Hi Team,

We are having high CPU usage in our servers while running the APPSeCONNECT autosync service. We see occasional spike on CPU utilization at certain time and it automatically fixes the issue.

high cpu

Now if I look into the actual details here it is.
task manager details

Could you let me know what could be the cause of such an issue ?

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Surajit Kundu 2 years 1 Answer 1371 views Tutor 0

Answer ( 1 )

  1. There are some use cases where CPU utilization of a server could reach the highest .
    1. When Transformation of data from source to target. Depending on the volume of data and complexity of data, CPU utilization can increase while data is getting transformed, but it will auto heal itself after the transformation is over.
    2. When the process Zips, encrypts or Compress data. There are certain timeframe where APPSeCONNECT does compress, encrypt data. For instance, when Vault is uploaded, APPSeCONNECT used to compress the file to ensure data transfer is reduced. In this operation, the CPU utilization can increase, but in similar way, this will be automatically healed.
    3. During Restart of services, which processes all scheduling information. In this phase also, when the service is restarted, there is possibility of high CPU utilization. This can also happen if you manually Enable Environment from APPSeCONNECT Agent.

    What is un-natural CPU usage that you should report to us?

    If you see the CPU usage is constantly at a percentage more than 20% for at least more than 10 minutes. It could happen to Auto Sync process or our Agent process. If it is related to opening of Agent, you might also want to look at the Graphics drivers of the server, because Agent UI uses GPU of the machine and if it gives an error, it falls back to CPU.

    Please investigate your server and see what are the timelines where you are seeing CPU spikes. You might want to look at the logs at that particular time to see what is happening behind the scene which caused certain spike in CPU.

    Hope this will help.

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