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Error : XXXX- Internal error (-2038) occurred

During your sync operation, you receive an error showing `XXXX- Internal error (-2038) occurred

Cause

There might be a number of reasons for this error:

  • Data Source – Record Lock
  • Other process might block the sync.

This is an issue with database deadlocks, which means the same data is updated from multiple applications at the same time frame. 

Resolution

To resolve this issue, follow the process

First of all, you can try our Resync Feature to see whether the data is synched automatically after a particular time frame, or otherwise you can consult your database administrator to find database transactional issues. 

 

 

About Soumita SenguptaBeginner

Product Documentation Lead, InSync

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